SYNTHETIC NORTHSTAR LABS FIXTURE
Demonstrates format, not certification.

System: Customer Support Copilot
Result: Proceed with controls; human review required

Rationale
- The system drafts customer-support replies from approved knowledge-base content.
- A support agent must review every generated response before it is sent.
- Provider training use is unknown, so it remains a named review item.
- Outputs are mapped by reference to ISO/IEC 42001 and NIST AI RMF. This is not a certification.

Sources
- ISO/IEC 42001:2023 — mapped by reference
- NIST AI Risk Management Framework 1.0 — mapped by reference
